Privacy Policy

Version: 1.0  ·  Effective Date: 19 July 2026

DotSafe Technologies (“DotSafe”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Pathik (“Platform”) collects, uses, stores, and protects your information when you use our services. By using Pathik, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on how you use the Platform, we may collect:

Account Information

• Name
• Email address
• Google account identifier
• Login method
• Account creation and login timestamps

Subscription Information

• Subscription plan
• Payment status
• Transaction references provided by payment gateways
• Billing history

Usage Information

• Uploaded CSV files
• Latitude and longitude coordinates
• Route optimization requests
• Route history
• Usage statistics
• Device and browser information
• IP address
• System logs

We do not collect or store your Google account password.

How We Use Your Information

We use your information to:

• Provide and operate the Platform.
• Authenticate users.
• Process subscriptions and payments.
• Generate optimized routes.
• Maintain route history.
• Respond to customer support requests.
• Improve security, reliability, and performance.
• Detect fraud, misuse, or unauthorized activity.
• Comply with legal obligations.

We use your information only to the extent reasonably necessary for operating the Platform.

Payment Processing

Payments are processed by authorized third-party payment providers, including Razorpay and PayPal. Payment card information is processed directly by the respective payment provider and is not stored by Pathik. Please refer to the privacy policies of those providers for information regarding their handling of payment data.

Data Sharing

We do not sell, rent, or trade your personal information. We do not use your uploaded location data or route optimization data for advertising or marketing purposes. We may share information only:

• with trusted service providers required to operate the Platform;
• with payment providers for payment processing;
• when required by law or lawful governmental request;
• to protect the rights, security, or property of DotSafe Technologies, our users, or others.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain your information only for as long as reasonably necessary to:

• provide the Platform;
• maintain billing and subscription records;
• comply with legal obligations;
• resolve disputes; and
• enforce our Terms of Service.

When information is no longer required, we may securely delete or anonymize it.

Your Rights

Subject to applicable law, you may:

• access your account information;
• update your account details;
• download your account data where available;
• request deletion of your account.

Certain records, including payment or legal compliance records, may be retained where required by law.

Cookies and Similar Technologies

Pathik may use cookies and similar technologies to:

• maintain user sessions;
• remember preferences;
• improve functionality;
• enhance security; and
• analyze platform performance.

You may configure your browser to refuse cookies, although some features of the Platform may not function correctly.

Children's Privacy

Pathik is intended for users who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be published on the Platform together with a revised Effective Date. Continued use of Pathik after such changes constitutes acceptance of the updated Privacy Policy.

Contact

If you have any questions regarding this Privacy Policy, please contact:

DotSafe Technologies
New Delhi, India
Email: support@dotsafe.org